Privacy Policy

Your privacy is important to us. This Privacy Policy explains how ARTHEFACT STUDIO (“we,” “us,” or “our”) collects, uses, and protects your personal information when you interact with our website, services, or contact us directly.

1. Information We Collect

We may collect the following types of information:

a. Personal Information

When you contact us, request a quote, or use our services, we may collect:

  • Name

  • Email address

  • Company or project name

  • Phone number (if provided)

  • Any information you voluntarily provide in messages or project briefs

b. Technical Information

When you visit our website, we may collect:

  • IP address

  • Browser type and version

  • Operating system

  • Referring URLs

  • Pages viewed and time spent on our site

We may use cookies or analytics tools (e.g., Google Analytics) to improve user experience and monitor site performance.

2. How We Use Your Information

We use your information to:

  • Respond to inquiries or support requests

  • Deliver our services (e.g., tools, assets, project updates)

  • Improve our website and offerings

  • Communicate updates, service information, or promotions (if you opt in)

  • Comply with legal obligations

3. How We Share Your Information

We do not sell your personal information.

We may share it with:

  • Trusted service providers (e.g., email, payment processors) strictly for business operations

  • Legal authorities if required to comply with law, regulation, or legal request

All third-party partners are required to uphold data privacy standards.

4. Data Storage and Security

We take reasonable precautions to protect your data:

  • Secure servers and encrypted communications (e.g., SSL)

  • Limited internal access to client data

  • Secure file delivery and backups for project-related data

Despite our efforts, no system is 100% secure. Please exercise care when sharing sensitive information.

5. Your Rights

Depending on your location (e.g., EU, California), you may have rights to:

  • Access your personal information

  • Correct or update inaccurate data

  • Request deletion of your data

  • Withdraw consent to marketing emails

  • Lodge a complaint with a data protection authority

6. Data Retention

We retain personal data only as long as necessary to:

  • Complete our work or fulfill contractual obligations

  • Comply with legal or tax requirements

  • Maintain records of projects/services for quality or portfolio purposes (unless requested otherwise)

7. Third-Party Links

Our website may link to third-party platforms (e.g., ArtStation, GitHub, Discord). We are not responsible for their privacy practices. Please review their policies before sharing personal information.

8. Children’s Privacy

Our services are not intended for children under 13. We do not knowingly collect data from minors. If you believe we have unintentionally received such data, contact us and we will delete it.

9. Updates to This Policy

We may update this policy periodically. When we do, we’ll revise the “Last Updated” date at the top. Significant changes will be communicated via email or website notices.